At blockRemoval, we strive to ensure our customers are completely satisfied with their purchases. Please read our return and refund policy carefully to understand the conditions under which returns or refunds are accepted.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as received.
- Digital products, such as e-guides, training modules, and e-courses, are non-refundable unless there is a technical issue or incomplete delivery of the product.
Conditions for Refunds
- Refunds are issued for physical products once the returned item is received and inspected.
- For digital products, refunds are considered if the product is defective or inaccessible due to technical reasons.
- Refunds will be processed back to the original payment method used at the time of purchase.
Non-Refundable Items
- Downloadable digital content such as e-books, training programs, and mental performance courses are non-refundable once accessed or downloaded.
- Personalized nutrition plans and virtual coaching sessions are non-refundable once the service has begun or the plan has been delivered.
Damaged or Defective Products
If you receive a damaged or defective product, please initiate a return within 7 days of delivery. Ensure to provide proof of damage for swift resolution.
How to Initiate a Return
To request a return, please provide the order details and a brief explanation of the issue. Our team will review your request and provide further instructions.